What is the length of a marketing contract? Am I locked in for a year?

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Our marketing agreements are designed to be flexible and adaptable to your specific needs and goals. We do not lock clients into long-term contracts, such as a full year (unless that’s your preference!).

We typically recommend an initial contract term of three to six months to allow sufficient time to implement and assess the effectiveness of our strategies. Following this term, we operate on a month-to-month basis.

Ultimately, our goal is to provide you the flexibility to adjust and optimize your marketing strategy as needed, ensuring that you always get the best results and value for your investment.

Other frequently asked marketing questions

Who do I contact if I need an update or have an issue with my website?

Submit a support ticket to the Stellaractive Support Team by filling out our online support form.

I’m not sure if I am receiving my form notifications. What do I do?

From your website’s dashboard, go to the Forms tab and click Entries to see recent submissions. If entries appear there but no email notifications were received, there may be an issue with your form settings or email delivery. If your site uses the WP Mail SMTP plugin, open WP Mail SMTP → Email Log to check for failed messages. If you’d like our team to review or adjust your settings, please submit a support request by emailing support@stellaractive.com.

How can I update my billing information?

If you’re a billing contact with client portal access, log into the Stellaractive Client Portal and click Manage Payment Method in the top right. If you need help adding or removing a payment method, email billing@stellaractive.com.

What do you need from me to begin taking over digital marketing services?

To kickstart our marketing efforts, we’ll need a few essential ingredients to ensure a smooth and effective launch. First, clearly understanding your business objectives and marketing goals is crucial. Whether you aim to increase brand awareness, drive website traffic, generate leads, or boost sales, knowing your goals guides us in tailoring our strategies.

Next, insights into your target audience are critical. We’ll require information about their demographics, interests, and behaviors to create content and campaigns that resonate with them. Any branding assets, such as logos and design elements, are valuable for maintaining a consistent brand identity. If you have any existing marketing tools, such as Google Analytics, Google Business Profile accounts, or other third-party marketing platforms, we’ll need access to those, too. Competitor insights and any previous marketing data you have can provide valuable context.

Ongoing, open communication and feedback will help our strategies align with your vision and expectations. With these elements in place, we can collaborate closely to develop and execute a tailored marketing plan that drives results for your company.

Grow your business

Creating a dynamic, engaging site isn’t enough! You also need to spread the word about it. Stellaractive’s marketing team will assist your efforts by defining and implementing an effective strategy that will get your company noticed.

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