How often do you meet with your marketing clients?

< See all FAQ

Regular and effective communication is key to relationship success, and the frequency of our meetings is tailored to your preferences and needs. Typically, we recommend regular check-in meetings, such as monthly sessions, where we can comprehensively review the progress of your marketing campaigns, discuss any updates to the strategy, and address any questions or concerns you may have.

That said, we remain flexible and can adjust the meeting schedule to align seamlessly with your availability and needs. Our primary aim is to ensure that you’re well-informed and that your marketing strategies continuously align with your goals and expectations.

Other frequently asked marketing questions

Who do I contact if I need an update or have an issue with my website?

Submit a support ticket to the Stellaractive Support Team by filling out our online support form.

I’m not sure if I am receiving my form notifications. What do I do?

From your website’s dashboard, go to the Forms tab and click Entries to see recent submissions. If entries appear there but no email notifications were received, there may be an issue with your form settings or email delivery. If your site uses the WP Mail SMTP plugin, open WP Mail SMTP → Email Log to check for failed messages. If you’d like our team to review or adjust your settings, please submit a support request by emailing support@stellaractive.com.

How can I update my billing information?

If you’re a billing contact with client portal access, log into the Stellaractive Client Portal and click Manage Payment Method in the top right. If you need help adding or removing a payment method, email billing@stellaractive.com.

What do you need from me to begin taking over digital marketing services?

To kickstart our marketing efforts, we’ll need a few essential ingredients to ensure a smooth and effective launch. First, clearly understanding your business objectives and marketing goals is crucial. Whether you aim to increase brand awareness, drive website traffic, generate leads, or boost sales, knowing your goals guides us in tailoring our strategies.

Next, insights into your target audience are critical. We’ll require information about their demographics, interests, and behaviors to create content and campaigns that resonate with them. Any branding assets, such as logos and design elements, are valuable for maintaining a consistent brand identity. If you have any existing marketing tools, such as Google Analytics, Google Business Profile accounts, or other third-party marketing platforms, we’ll need access to those, too. Competitor insights and any previous marketing data you have can provide valuable context.

Ongoing, open communication and feedback will help our strategies align with your vision and expectations. With these elements in place, we can collaborate closely to develop and execute a tailored marketing plan that drives results for your company.

Grow your business

Creating a dynamic, engaging site isn’t enough! You also need to spread the word about it. Stellaractive’s marketing team will assist your efforts by defining and implementing an effective strategy that will get your company noticed.

I AM LOOKING FOR MARKETING ASSISTANCE

Services

About